Problem with a purchase? Need consumer advice?

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Did you make a purchase during the holiday period that you are not  satisfied with?

The Consumer Rights Act 2015 says goods must be as described, fit for  purpose and of satisfactory quality, click on the following links for key points, when buying from home:  consumerrightssummary-goodsol

or consumerrightssummary-goodsf2f if bought in a shop.

Citizens Advice is now the primary source of information and advice on these new laws for consumers through its Consumer Service. You can call our consumer helpline on 03454 04 05 06. The helplines are open Monday to Friday 9.00am to 5.00pm or visit www.citizensadvice.org.uk for further help

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