Privacy and cookies

Citizens Advice privacy policy

At Citizens Advice, we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people’s lives.

We only ask for the information we need. We always let you decide what you’re comfortable telling us, explain why we need it and treat it as confidential.

When we record and use your personal information we:

  • only access it when we have a good reason
  • only share what is necessary and relevant
  • don’t sell it to anyone

We handle and store your personal information in line with data protection law.

How we use cookies

When you use our website, we add cookies to your device to:

  • make sure the website works well for you – for example, remembering whether you want to see content for England, Wales, Scotland or Northern Ireland
  • find out how you’re using our website so we can improve it

By using our website, we assume you agree to us adding cookies to your device. If you want to disable, block or remove cookies, you can do this at any time.